Your first visit, step by step.
Starting care can feel like a big step. Here’s exactly what to expect, what to bring, and how to get the most from your first appointment, in person or by telehealth.
From first call to first visit
Call us
Call (402) 251-3600, Monday–Friday, 9am–5pm. We’ll answer your questions, check your insurance and find a time that works.
Paperwork
We’ll send new-patient forms before your visit. Completing them ahead of time gives us more time to focus on you.
Your evaluation
Your first visit is longer than follow-ups. We’ll talk about your symptoms, history, sleep, nutrition, stress and goals.
Your plan
Together we’ll build a personalized plan and schedule your follow-up so you know what comes next.
What to bring
- Photo ID and your insurance card
- A list of every medication and supplement you take, with doses
- Medications you’ve tried before, and what did or didn’t help
- Names of your other doctors and therapists
- Your preferred pharmacy
- Any recent lab results or records you have
- Your questions; it helps to write them down
Telehealth tips
- Use a phone, tablet or computer with a camera and microphone
- Find a quiet, private space where you can talk freely
- Check your internet connection and charge your device
- You must be located in Iowa or Nebraska during your visit
- Join a few minutes early in case of tech hiccups
In person? Our office is inside the Omni Center, 300 W. Broadway, Ste. 37, Council Bluffs, IA 51503 (Iowa patients).
First-visit FAQs
Do I have to talk about everything at the first visit?
No. Share what you’re comfortable with. We go at your pace, and there’s time in follow-up visits to cover more.
Will I leave with a prescription?
Not always. Medication may or may not be part of your plan. We’ll explain our thinking and decide together.
Can I bring someone with me?
Yes. A family member or friend is welcome to join for part or all of your visit if that helps you feel comfortable.
What if I need to reschedule?
Please call (402) 251-3600 as soon as you can so we can offer the time to someone else and find you a new one.
What if I’m in crisis before my appointment?
Don’t wait. Call or text 988 any time, call 911, or visit our help & resources page.
Ready when you are.
Call us Monday–Friday, 9am–5pm, and we’ll help you get started.
In crisis? Call or text 988, or call 911.