Refill policy
How to request a medication refill, how long it takes, and what’s needed to keep your prescriptions active.
How to request a refill
1. Contact your pharmacy Fastest
The fastest and safest way to request a refill is to contact your pharmacy directly and ask them to send an electronic refill request to our office.
2. Or use the Secure Patient Portal
Alternatively, you may submit a request through the Secure Patient Portal. Please include your full name, medication name, dosage, and preferred pharmacy.
Refill processing & turnaround times
Plan ahead
Please request medication refills 3 to 5 business days before you run out of your medication.
Operating hours
Refill requests are processed Monday through Thursday between 9:00 AM and 4:00 PM. Requests submitted after hours, on weekends, or on holidays will be reviewed on the next business day.
Appointments & lab requirements
Active treatment
Medications will only be prescribed to patients who are actively engaged in care. You must attend your scheduled follow-up appointments (typically every 30 to 90 days, depending on your treatment plan) to continue receiving prescriptions.
Required testing
Some psychiatric medications require routine lab work, EKGs, or vital sign checks. If these are required for your medication, they must be completed prior to your next refill.
Missed appointments
If you cancel or miss an appointment and run out of medication, your provider may grant a one-time, 7-to-14-day “bridge” prescription, but only if a follow-up appointment is actively scheduled.
Controlled substances policy
No early refills
By law and clinic policy, controlled substances (e.g., stimulants, benzodiazepines, certain sleep medications) cannot be refilled early. They will be refilled no sooner than 28 to 30 days from your last fill date.
Lost or stolen medications
Lost, misplaced, or accidentally destroyed controlled substances will not be replaced early under any circumstances. Stolen medications will only be evaluated for replacement if a formal police report is provided.
State monitoring
Our providers are required to check the state Prescription Drug Monitoring Program (PDMP) database before prescribing or refilling any controlled substances.
Questions about a refill?
Contact your pharmacy or send a message through the Secure Patient Portal. For other questions, call us Monday–Friday, 9am–5pm.
In crisis? Call or text 988, or call 911.